How to return an item if you are not satisfied with it?

 

Please provide the order number of the product purchased online and the online purchase record, contact the website’s online customer service or notify us of your return status by email: support@evwallbox.com. You will then receive all the information you need to send your return to us.

 

Can I withdraw my purchased items if I am not satisfied after receiving them? How many days do you have the right to withdraw?

In order to ensure you a good shopping experience and consumer rights, if you are not satisfied with the purchased goods within 7 days after receiving the purchased goods, you can cancel the purchase contract. We support return services (you need to bear the shipping costs for returns). Our online customer service. Customer service will handle your product withdrawal request within 1-2 working days. The right to withdraw the purchase contract will not be supported after 7 days.

How to make a return?

Please inform us of the product information you need to return via email: support@evwallbox.com. You can also contact online customer service to learn and consult more specific return information.

About return rules and return shipping and handling fees

1. There is no handling fee for returns. 2. If the return is caused by quality problems of the product itself, we will bear the return shipping cost. Buyers can advance the return freight by themselves according to the designated return location. After we receive the goods and confirm that the goods and appearance packaging are not damaged, we will return the return freight to the original place where you purchased the goods within 1-3 working days. Account bank card or Papay account; 3. If the return is not due to quality problems of the product itself, the return shipping fee will be borne by the buyer of the product and the product will be returned to the designated return location for acceptance.

How long does it take to process returns, refunds and exchanges?

Return and refund: 1. After receiving your request for product return and refund, the online customer service will communicate with you to confirm the reason for the product return. The platform system will verify and match your product purchase order information within 24 hours. 2. If there are problems such as use failures due to problems with the quality of the product itself, we will verify the problem. After verifying the problem and agreeing to your return request, you will receive the return address designated by the platform. Please return the product and original packaging by mail to the designated address. After we receive your returned goods and check that the goods and appearance are intact and not damaged, the Ping system will refund the buyer’s return and exchange express postage within 3-5 working days, and the fees will be refunded to the user’s payment from the original account. in the account.

Exchanges are non-refundable: After receiving your exchange request for the purchased goods, the online customer service will communicate with you to confirm the specific exchange information such as the product model, product appearance, color, etc. that need to be exchanged, as well as the possible consequences of the exchange. Product price difference; your exchange application will be processed within 1-2 working days, and the designated return address for the exchange product will be sent to you. The shipping costs incurred for the exchange will be borne by the buyer. When exchanging goods, the buyer needs to ensure that the product itself and the appearance of the packaging are not damaged and cannot affect secondary sales.

Raedian Netherlands B.V.

Louis Davidsstraat 725

2551 EV ‘s-Gravenhage

or
support@evwallbox.com

General Terms and Conditions

(As of: 18.03.2024)

1. Scope of application

1.1 For all orders placed by consumers (customers) (especially through our online store), the following GTC applies. A consumer is any natural person who completes transactions for business purposes or self-operated professional activities.

1.2 These general terms and conditions also apply to all further legal transactions concluded with the contractual partner after the first legal transaction.

 

2. Contract language

The legally valid and binding language of the Contract is English.

3. Subject of the contract

EVWALLBOX delivers the goods, products or services ordered by consumers.

 

4. Contract partners and contract signing

4.1 All quotations provided by EVWALLBOX are non-binding and are subject to change at any time.

4.2 The contract between the consumer and EVWALLBOX is concluded exclusively by an order confirmation from EVWALLBOX in text form (post, fax or email), such order confirmation usually taking place within 5 working days of receipt of a binding offer.

4.3 By placing the Products in the Online Shop, EVWALLBOX makes a binding offer to enter into a contract for these items. The customer can first place the product in the shopping basket without obligation and can correct his entry at any time before sending a binding order using the correction aid provided and explained in the order process.

4.4 The contract is concluded when the customer accepts the offer for the goods contained in the shopping basket by clicking on the order button. Once the order is sent, the customer will immediately receive another email confirmation. If the customer places an order by clicking on the “Order now” button, a binding contract may also be concluded before this time. The language available for signing the contract is English. EVWALLBOX saves the contract text and sends the order data to the customer. Customers can also view GTC at any time on the EVWALLBOX store website.

4.5 The information contained in brochures or similar documents and the information provided in quotations (such as illustrations, drawings, descriptions, dimensions, weights, performance and consumption data) are approximate only unless expressly stated to be binding.

4.6 For data security reasons, customers can no longer access past orders via the Internet.

5. Price, price list

5.1 Unless otherwise expressly stated, all end customer prices quoted by EVWALLBOX in the online store for Raedian products are in Euros and include statutory VAT.

5.2 When shipping via EVWALLBOX, delivery charges will be added to the price stated. Customers can find out the shipping costs for orders from our online store when determining the shipping costs in the corresponding shopping basket. For individual orders, shipping costs will be announced directly to the customer.

6. Payment

The EVWALLBOX online store offers the following payment methods:

Instant transfer

You pay the invoice amount via the online provider “Instant Transfer”. You don’t need to register for this. Payments will be processed through your bank using your PIN and TAN.

Credit card Visa

When paying with a VISA credit card, you will be redirected to the website of our credit card service provider, mPAY24, and the amount will be debited from your credit card.

Credit card Mastercard

When paying with a Mastercard credit card you will be redirected to the website of our credit card service provider mPAY24 and the amount will be charged to your credit card.

Money transfer

When choosing the bank transfer payment method, we will provide you with our bank details in the order confirmation and ship the goods once payment has been received.

7. Retention of title

7.1 Goods supplied and delivered or otherwise handed over by EVWALLBOX shall remain the property of EVWALLBOX until full payment has been made.

7.2 If, for whatever reason, the Customer experiences a delay in payment, EVWALLBOX shall be entitled to challenge or repossess the goods while retaining title. EVWALLBOX may exercise this right as a customer against a consumer only if the consumer is in arrears with its performance obligations for at least six weeks and EVWALLBOX has reminded it of this legal consequence and set an unsuccessful grace period of 7 days. Further claims for loss are unaffected.

7.3 If a third party comes into contact with the goods (for example, the goods are seized), the customer is obliged to identify the property retained by EVWALLBOX and notify EVWALLBOX immediately.

What is your policy on products that are not broken but the customer wants to return them because they changed their mind about their purchase?

EVWALLBOX does not accept scratched, damaged or damaged product packaging and product appearance that will affect secondary sales.

Regarding mailing address questions:

After you decide to return your product and contact our customer service team, please send the product to the address below. Please be sure to use the address we provide to ensure your return is processed correctly and quickly.

Raedian Netherlands B.V.

Louis Davidsstraat 725

2551 EV ‘s-Gravenhage

or
support@evwallbox.com

Shipping damage

If goods are delivered with obvious shipping damage, the customer must immediately complain about such defects to the delivery person and contact EVWALLBOX immediately. Failure to lodge a complaint or contact EVWALLBOX will not have any impact on the Customer’s legal rights and their enforcement, in particular on their warranty rights. Nonetheless, the customer still assists EVWALLBOX in asserting a claim against EVWALLBOX with the carrier or transportation insurance.

 

The goods have been sent, can I return them while in transit?

Once your order has been processed and shipped, EVWALLBOX will not be able to accept return requests. This is because once the goods leave EVWALLBOX’s warehouse, they enter the logistics process of the express company, and EVWALLBOX will have no control over its transportation process. Therefore, EVWALLBOX urges all customers to ensure your purchase decision before placing an order. If you have any questions or require further product information, EVWALLBOX encourages you to contact the customer service team before purchasing.

The payment was not sent, can I get a refund during production?

For orders that are in the process of production, once production starts, the order will be deemed to have entered the non-executable return stage. Therefore, EVWALLBOX cannot accept requests to cancel orders. This policy ensures the optimization of EVWALLBOX’s production efficiency and resource allocation, while ensuring the timely processing of all customer orders. EVWALLBOX understands that this may cause inconvenience to some customers, so EVWALLBOX recommends carefully considering and confirming all order details before placing an order.